Alcohol Due Diligence Policy

AWRS URN: XXAW 000 0011 7075

Welcome to From Our Cellar Limited’s Alcohol Due Diligence Policy. From Our Cellar undertakes reasonable and proportionate checks on both its suppliers and customers to assess any risks prior to, and during, trades with those partners.

1. CUSTOMER DUE DILIGENCE POLICY

For a retailer to register for trade, From Our Cellar will require the following documents:

  • Business Name, Address, Email Address and Phone Number
  • Photographic ID such as a Passport or Driving Licence
  • Copy of Premises Licence
  • Company number and copy of Incorporation Certificate, if applicable
  • VAT number and copy of VAT Certificate, if applicable

Once From Our Cellar has collated this information, the necessary checks will be conducted before an account is created.

Payment method is by card or bank transfer only.

 

For an individual through www.fromourcellar.com or via email for products not for onward sale:

  • Individual must be aged 18+.

Payment methods are by card or bank transfer.

2. SUPPLIER (“CELLAR”) DUE DILIGENCE POLICY

As part of the Alcohol Wholesaler Registration Scheme (AWRS), From Our Cellar is required to conduct due diligence checks on partners involved in the supply chain for alcoholic drinks. The main risks within the alcohol sector include; involvement in the supply of goods for fraud, and, receiving goods that have been smuggled or diverted into the UK. Our supplier due diligence policy, therefore, sets out the minimum checks we will undertake for each supplier. Further checks will be carried out where we feel necessary.

For a producer or supplier to register as a Cellar on www.fromourcellar.com or as a wholesale supplier, From Our Cellar will require the following documents:

  • Business Name, Address, Email Address and Phone Number
  • Photographic ID such as a Passport or Driving Licence
  • Copy of Premises Licence
  • Company number and copy of Incorporation Certificate, if applicable
  • VAT number and copy of VAT Certificate, if applicable
  • If registering as a wholesale supplier, an AWRS number. Details of trade prices, delivery times, and payment terms must also be submitted prior to any transactions being agreed.
  • Confirmation that the relevant duties have been paid by the supplier, and supporting evidence

Once From Our Cellar has collated this information, the necessary checks of this information and of the supplier will be conducted before an account is created. From Our Cellar reserves the right to request further information or proofs from the supplier at any point.

Payment method is by card or bank transfer only.

3. CODE OF CONDUCT

Our Code of Conduct sets out the basic procedures that we follow in order to mitigate the risk of alcohol fraud within our supply chains.

All our Customers and Suppliers must provide the required information when registering with us and provide suitable responses or additional information before any account is opened. In the first instance, information must be supplied through the registration form on our website, either www.fromourcellar.com/become-a-retail-customer for Retail Customers or www.fromourcellar.com/become-a-cellar for Suppliers. Any additional information requested by From Our Cellar must be supplied via email or post in a timely manner.

A designated team member will review the submitted information on a case-by-case basis and a Director will conduct the final sign off. All Customers or Suppliers who do not pass the internal checks will be notified that their account will not be opened and any suspicious behaviour will be reported to HMRC in a timely manner. From Our Cellar will only trade with a Customer or Supplier if they have passed the necessary checks.

Customers and Suppliers will be reviewed by a designated team member on an annual basis or more often if they are considered high risk or we have reasonable belief of suspicious behaviour. Reminders for checks will be logged on our internal cloud-based calendars and CRM system.

The Code of Conduct will be implemented and maintained by a Director of From Our Cellar.

4. CUSTOMER ORDERS

Customer orders are placed through www.fromourcellar.com, in writing by email, or through a From Our Cellar representative. Delivery details will be established at the point of placing each order.

Suppliers will be responsible for packing orders and shipping them directly to the Customer. From Our Cellar will monitor the order process to ensure the correct order arrives at the delivery address within the expected timeframe. Any issues with orders or suppliers should be raised via email to hello@fromourcellar.com for individual customers or wholesale@fromourcellar.com for retail/trade customers.